Customer service is the only true differentiator between failure and success. In a day where customers are fickle and dollars are tight it doesn’t take much to lose any loyalty that has formed. On this occasion my writing has been inspired by a friend Dr. Neil and our mutual friend, fellow blogger and Tableteer, Tricky.
Tricky bought a Toshiba M200 in the United Kingdom and has found himself in a “bit of a pickle” (English phrase). Not only has his screen, and therefore inking abilities died, but regrettably so has Toshiba’s idea of customer service.
His M200 Tablet had a fault in the screen and the company he bought it from (PC World) has now had the device for longer than he has!
No I happened to play a small role in Tricky’s buying a Tablet so knowing he is now stuck without the ink really does stink. Tricky is a quality designer that successfully converted to Tablet and is struggling to comprehend the current situation.
If you’ve ever experienced these issues, or even worse, if you’ve experienced an issue with PC World and their customer service, I’d like to hear your story???